Interphase Customer Support Options
We offer a Customized Support Services Package you can tailor to meet the requirements of your customer support environment and to the individual needs of each project.
The following options are available for purchase:
The following options are available for purchase:
- Extended Hardware Warranty
- Basic and Premium Support Upgrade
- On-Site Support
- Education & Training
- A range of Professional Services
Problem Report Generation and Call Tracking
Interphase has Global Support offices in the United States and Europe, allowing you to get answers to your questions in real time, anytime.
On your initial contact, a Problem Report will be opened and a Call Tracking System number will be assigned to your query. This number should be quoted in all subsequent correspondence by both parties and will remain "open" until the issue has been resolved.
Open a Problem Report
On your initial contact, a Problem Report will be opened and a Call Tracking System number will be assigned to your query. This number should be quoted in all subsequent correspondence by both parties and will remain "open" until the issue has been resolved.
Open a Problem Report
Policies at a Glance
Standard Software Warranty Policy
6 months from the initial and original shipment of software to the customer. In addition, Technical Support Packages are offered for annual renewal until End of Life is announced.Standard Hardware Warranty Policy
A standard hardware warranty is provided with all hardware sales and may be extended at time of purchase for additional 12-month periods.Return & Repair Policy
All Interphase products are repaired and re-tested at the Carrollton, Texas facility. A Return Materials Authorization (RMA) number is required prior to returning any product to Interphase for repair, upgrade or exchange. RMA ProceduresCustomer Support Survey
Please tell us about your latest Interphase Technical Support experience. Go to survey.
